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FAQ

What parameters should be provided if I want a quotation?

Five basic parameters: 1. Application  2. Capacity  3. Span  4. Lifting height  5. Working duty

Whether you can supply technical supports or spare parts in time when the crane broke.

At any time, the online free technical support could be available, we could also arrange our engineer to your factory as required. We can supply the spare pars for free within the warranty period and charge as per cost price when the warranty is invalid.

Can you please introduce your quality control system?

Product quality is closely related to customer's benefit and our market development. We have been always rigorous in quality control, and we have introduced a multitude of advanced test equipment and professional QC staff. Our quality control includes raw material test, plates cutting test, weld flaw detection, girder test, trolley wheel test, etc.

What is the capacity of overhead crane?

Full solution for crane capacity selection from 0.5t to 350t. 

How to confirm the working class of the crane?

Please offer us the working environment, working duration, and frequency of the crane, and our engineer shall calculate it for you.

How should we operate the crane?

For our crane, we have three kinds of methods, 1.Cab control: A professional driver shall control the crane in the cage. 2.Remote control: A professional operator shall control the crane with a remote controller. 3.Stick control: A professional operator shall control the machine with a hand switch, and walking with the travelling crane. You could choose any one of the above three methods, and feel free to contact us with any questions.

What is the package type?

Depending on the kind of cranes. Usually, the body is packaged by high-quality

water-proof plastic woven cloths. Spare parts are packed in high-quality plywood boxes.

Do You Provide Accessories?

Yes, as a manufacturer, we can provide all related accessories.

How To install The product?

We will have dedicated technicians online to guide you in the installation and assembly, and answer your questions online throughout the day.

Can The Product Be Customized?

Products can be customized. You need to give us detailed requirements, and we will design products that meet your requirements for you.

What's Your Delivery Period?

Within 10/25/40 days against the advance prepaid. Usually depending on the exact requirement and contract terms.

Can You Guarantee Your Products?

Of course, we guarantee your 100% satisfaction with all our products. We have a professional QC team to supervise every step of production to ensure quality.

Can You Arrange To Deliver The Goods For Us?

When finish the orders, we will inform you and also we can arrange the shipping at the same time. Usually needs to according to the mode of trade. When your orders reach your local nearest Sea port or River port, the logistics company will inform you.

What's Your And Warranty And Parts Supply?

We promise 1-year quality warranty for all of our products.


We have abundant spare parts in stock. Within warranty, if the parts of your hoisting equipment are broken under normal use, we can offer replacement parts for free. If they are damaged by man-made reasons, we offer new parts at cost.

Whether You Can Supply Technical Supports?

At any time, the online free technical support could be available, we could also arrange our engineer to your factory as required.

Can You Provide Custom Service?

Yes, of course. We are a manufacturer and we have our own engineer group. They can work out customized designs according to your requirement. The most important thing is that you should tell us what you need.

How Do You Pack?

The main body is in a plywood box or plastic woven cloth; the accessories are in the plywood box.

How Long Is Your Delivery Time?

Within 10/25/40 days after receiving your advance payment; the specific time limit is subject to the specific requirements and actual time limit.

How Long Is Your Warranty Period?

12 months.

Are There Professional Technicians To Assist in The Installation?

Yes. We have a professional installation team and have been to many countries to assist in installation. If you need us to provide this service, please let us know in advance and we will provide you with the best solution.

Is Your Crane Suitable for Workshops With Limited Space?

For low headroom workshops, we have special products. After you inform us of your workshop size, our engineers will provide you with customized solutions.

What's Your Delivery Period?

Within 10/25/40 days against the advance prepaid. Usually depending on the exact requirement and contract terms.

Can You Guarantee Your Products?

Of course, we guarantee your 100% satisfaction with all our products. We have a professional QC team to supervise every step of production to ensure quality.

Can You Arrange To Deliver The Goods For Us?

Yes. When finish the orders, we will inform you and also we can arrange the shipping in the same time. Usually needs to according to the mode of trade. When your orders reach your local nearest Sea port or River port, the logistics company will inform you.

What's Your And Warranty And Parts Supply?

We promise 1-year quality warranty for all of our products.


We have abundant spare parts in stock. Within warranty, if the parts of your hoisting equipment are broken under normal use, we can offer replacement parts for free. If they are damaged by man-made reasons, we offer new parts at cost.

Whether You Can Supply Technical Supports?

At any time, the online free technical support could be available, we could also arrange our engineer to your factory as required.

What Kind Of Information Needs To Be Provided when Making An Inquiry?

You need to give us information on lifting weight, span, lifting height, working level, power supply, etc. You can also provide us with drawings, which will be more accurate.

How Long Is The Production Cycle Of The Product?

The production cycle of conventional products is 15-20 days, and special customized products should be determined according to the situation.

How Long Is The Warranty Period?

The warranty period is 1 year, and you can contact us at any time if you have any questions. We will answer your questions in time.

What Information Needs To Be Provided To Obtain An Accurate Quotation?

Provide us with lifting weight, span, lifting height, working level, power supply, it is best if there are drawings.

How Long Does It Take To Make The Product?

After receiving the advance payment, it will take 20-25 days for regular products to be shipped. Customized products need to see specific requirements.

How Long Is The Product Warranty Period? Do You Provide Technical Support?

The product's warranty period is 1 year. We provide technical installation, which can be guided by online video, and there are professional technicians to solve your questions online 24 hours.

Are We A Factory Or A Trading Company?

Tosta is a subsidiary of the Zhonggong Group. The development of Zhonggong Group in the crane field has a history of nearly 40 years. It is a professional manufacturer of crane equipment.

What Information Do I Need To Provide When Making An Inquiry?

You need to provide us with lifting weight, span, lifting height, working level, power supply and other parameters. If you have drawings, please also provide us.

How Long is The Warranty Period of the Product?

Our warranty period is 1 year. If you have any questions, you can contact us at any time, and we will give you a solution in time.

Can The Parts Of The Product Be Purchased Separately?

It is possible. Subsequent parts can be provided for you for free, you only need to bear the postage.

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